Refund policy
EDGEHOLME REFUND & RETURN POLICY
Effective Date: August 2026
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OVERVIEW
Edgeholme stands behind the quality of every fixture we ship. If you are not satisfied with your purchase, we offer a straightforward return process with no restocking fees.
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STANDARD RETURN POLICY — 30 DAYS
Customers may return eligible products within 30 days of the delivery date.
To be eligible for a return, items must meet all of the following conditions:
- The item is unused and uninstalled
- The item is in its original condition, with no signs of use, modification, or damage caused after delivery
- The item is returned in its original packaging, including all hardware, documentation, and protective materials
Returns that do not meet these conditions will not be accepted and will be returned to the sender at their expense.
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TRADE ACCOUNT RETURN POLICY — 60 DAYS
Approved Edgeholme trade account holders are eligible for an extended 60-day return window from the date of delivery. All other conditions — unused, uninstalled, original packaging — apply equally to trade returns.
Trade account status must be active and in good standing at the time of the return request.
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RETURN SHIPPING
Customers are responsible for all return shipping costs. We recommend using a trackable shipping method. Edgeholme is not responsible for items lost or damaged in transit during the return shipment.
Original outbound shipping charges are non-refundable.
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DAMAGED OR DEFECTIVE ITEMS
If your order arrives damaged, please contact us at hello@edgeholme.com within 7 days of delivery. Include your order number, a description of the damage, and photographs of the item and packaging.
Edgeholme reserves the right to assess the extent of damage and determine the appropriate resolution, which may include:
- A full replacement at no charge
- A partial refund proportional to the damage
- A repair or replacement of affected components
Items that arrive damaged due to carrier handling are handled on a case-by-case basis. We do not charge restocking fees under any circumstances.
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WARRANTY CLAIMS
Warranty claims are handled separately from the standard return process. The Arden Wall Sconce carries a 2-year limited warranty on the LED module and housing. If you believe your product has a manufacturing defect, please contact hello@edgeholme.com with your order number and a description of the issue.
Warranty coverage does not apply to damage resulting from improper installation, misuse, exposure beyond the product's rated conditions, or normal wear and tear.
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HOW TO INITIATE A RETURN
1. Email hello@edgeholme.com with your order number and reason for return
2. We will respond within one business day with return authorization and shipping instructions
3. Ship the item back using a trackable carrier
4. Once we receive and inspect the item, we will process your refund within 5 business days
Refunds are issued to the original payment method. Processing time may vary depending on your bank or card issuer.
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ITEMS NOT ELIGIBLE FOR RETURN
The following are not eligible for return:
- Items that have been installed
- Items that show signs of use or modification
- Items not in original packaging
- Items returned without prior authorization
- Items returned more than 30 days after delivery (or 60 days for eligible trade accounts)
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CONTACT
For return requests or questions about this policy, contact us at:
hello@edgeholme.com
Edgeholme
Kansas City, MO