Shipping policy
EDGEHOLME SHIPPING POLICY
Effective Date: August 2026
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OVERVIEW
Edgeholme ships all orders via UPS Ground to addresses within the contiguous United States. We are committed to reliable, predictable fulfillment — and we don't publish timelines we can't meet.
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PROCESSING TIME
Orders are processed and shipped within 2 business days of order confirmation. Business days are Monday through Friday, excluding federal holidays.
You will receive a shipping confirmation email with tracking information once your order has been picked up by UPS.
IMPORTANT — CURRENT MANUFACTURING RUN: Orders placed before October 1, 2026 may be fulfilled from our current inventory. Orders that cannot be fulfilled from existing stock will not ship until October 1, 2026, when our newest manufacturing run becomes available. If your order is affected, we will notify you by email within one business day of your order.
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SHIPPING METHOD
All orders ship via UPS Ground. Estimated transit times vary by destination:
- Midwest: 1–3 business days
- Southeast / Northeast: 2–4 business days
- West Coast: 4–6 business days
These are carrier estimates and are not guaranteed. Edgeholme is not responsible for carrier delays due to weather, volume surges, or other circumstances outside our control.
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SHIPPING COSTS
We offer free shipping via UPS Ground.
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GEOGRAPHIC RESTRICTIONS
We currently ship to addresses within the contiguous 48 United States only. We do not ship to:
- Alaska or Hawaii
- U.S. territories
- P.O. boxes or APO/FPO addresses
- International addresses
If you have a specific shipping need outside these parameters, contact us at hello@edgeholme.com and we will do our best to accommodate.
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ORDER TRACKING
Tracking information is provided via email at the time of shipment. You can track your order directly at ups.com using the tracking number provided.
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DAMAGED SHIPMENTS
If your order arrives damaged, contact us at hello@edgeholme.com within 7 days of delivery with your order number, photographs of the damage, and photographs of the original packaging. Do not discard the packaging — it may be needed for a carrier claim.
See our Refund Policy for full details on how damaged shipments are handled.
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LOST PACKAGES
If your tracking shows delivered but you have not received your package, please first check with neighbors and any secure locations on your property. If the package cannot be located, contact us at hello@edgeholme.com within 7 days of the delivery confirmation and we will work with UPS to investigate.
Edgeholme is not responsible for packages confirmed as delivered by the carrier to the address provided at checkout.
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CONTACT
For shipping questions, contact us at:
hello@edgeholme.com
Edgeholme
Kansas City, MO